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Privacy Policy

1. ABOUT THIS POLICY

Entity Name: National Joinery Group Pty Ltd
ABN:  25 687 851 565
Address: NSW 2747
Phone: +61 403 607 830
Email: nationaljoinerygroup@outlook.com
Website: www.nationaljoinerygroup.com.au

This Privacy Policy explains how National Joinery Group Pty Ltd ("we", "us", "our", "National Joinery Group") collects, uses, discloses and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last Updated: 30 August 2025

2. ABOUT NATIONAL JOINERY GROUP

National Joinery Group is a specialist joinery and construction company providing custom joinery solutions, kitchen installations, commercial fitouts, and architectural woodwork across Australia. We work with residential clients, commercial developers, architects, and building contractors.

3. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

3.1 Client Information

  • Identity details: Full name, date of birth

  • Contact information: Address, email, phone numbers

  • Property details: Project address, property ownership information

  • Project specifications: Design requirements, measurements, preferences

3.2 Project-Related Information

  • Site access information: Security requirements, key holder details

  • Timeline preferences: Availability for consultations and installations

  • Special requirements: Accessibility needs, safety considerations

  • Photo documentation: Before/after project photos (with consent)

3.4 Technical Information

  • Website usage: IP address, browser information, pages visited

  • Communication records: Email correspondence, phone call logs

  • Quote requests: Online form submissions and enquiry details

3.5 Sensitive Information

We may collect sensitive information only where necessary and with your explicit consent:

  • Health information: For safety requirements during installation

  • Accessibility requirements: For custom joinery design needs

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information through:

  • Website enquiry forms and quote requests

  • Phone consultations and site visits

  • Email communications and digital correspondence

  • In-person consultations at our showroom or your property

  • Subcontractors and partners who refer clients to us

  • Trade shows and exhibitions where we meet potential clients

  • Social media interactions on our business pages

  • Photography and documentation during project completion

5. WHY WE COLLECT AND USE PERSONAL INFORMATION

5.1 Primary Purposes

  • Project delivery: Design, manufacture and install custom joinery

  • Consultation services: Provide design advice and project planning

  • Contract management: Process orders, manage timelines and payments

  • Quality assurance: Follow up on completed projects and warranty claims

  • Safety compliance: Ensure safe installation and workplace practices

5.2 Secondary Purposes 

  • Marketing communications: Send project updates and company news

  • Portfolio development: Use project photos for marketing (with permission)

  • Customer relationship management: Maintain ongoing client relationships

  • Business improvement: Analyse client feedback and preferences

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

6.1 Regulatory Requirements

  • Local councils: For building permit and compliance purposes

  • WorkSafe authorities: For workplace safety compliance

  • Australian Taxation Office: For GST and tax obligations

  • Fair Trading offices: For consumer protection compliance

6.2 Overseas Disclosure

We do not routinely transfer personal information overseas. If international disclosure becomes necessary (e.g., for imported materials), we will ensure appropriate safeguards are in place and notify you accordingly.

7. DATA SECURITY AND STORAGE

7.1 Security Measures

  • Physical security: Locked filing systems and restricted office access

  • Digital security: Encrypted data transmission and secure cloud storage

  • Access controls: Staff access limited to job requirements

  • Regular updates: Security software and system maintenance

  • Staff training: Regular privacy and security awareness programs

7.2 Data Retention Periods

  • Active project data: Duration of project plus 7 years

  • Financial records: 7 years (ATO requirements)

  • Warranty information: As per warranty terms (typically 5-10 years)

  • Marketing consent: Until consent is withdrawn

  • Website analytics: 2 years maximum

8. YOUR PRIVACY RIGHTS

Under Australian privacy law, you have the right to:

8.1 Access and Correction

  • Request access to personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Receive information about how we've used your personal information

8.2 Consent Management

  • Withdraw consent for marketing communications at any time

  • Opt-out of non-essential data collection

  • Update preferences for how we contact you

8.3 Complaints Process

  • Lodge complaints about our handling of your personal information

  • Request investigation of privacy concerns

  • Escalate to OAIC if unsatisfied with our response

9. WEBSITE PRIVACY

9.1 Cookies and Tracking

Our website uses:

  • Essential cookies: For website functionality and enquiry forms

  • Analytics cookies: Google Analytics to understand site usage

  • Social media cookies: For business page integration (with consent)

9.2 Third-Party Services

  • Google Services: Analytics, Maps for location services

  • Social media plugins: Facebook, Instagram business pages

  • Communication tools: Email and phone systems

  • Project management software: For scheduling and client communication

10. MARKETING AND COMMUNICATIONS

10.1 Consent-Based Marketing

We will only send marketing communications if you have:

  • Explicitly consented through our website forms

  • Provided business cards with permission to contact

  • Expressed interest in ongoing project updates

10.2 Unsubscribe Options

You can unsubscribe from marketing communications by:

  • Email links: Using unsubscribe links in our emails

  • Direct contact: Emailing or calling us directly

  • Website preferences: Updating your contact preferences online

11. SPECIAL CIRCUMSTANCES

11.1 Project Photography

  • We may request permission to photograph completed projects

  • Photos will only be used with your explicit written consent

  • You can withdraw consent for photo usage at any time

  • We will not include identifying information in published photos

11.2 Emergency Situations

In emergency situations (workplace accidents, urgent safety issues), we may disclose personal information to:

  • Emergency services

  • Insurance companies

  • Next of kin or emergency contacts

12. CONTACT US

12.1 Privacy Enquiries

Privacy Officer: James Edward Farrar
Email: nationaljoinerygroup@outlook.com
Phone: +61 403 607 830
Post: Privacy Officer, National Joinery Group Pty Ltd, [we need address here]

12.2 Response Timeframes

  • General enquiries: Within 5 business days

  • Access requests: Within 30 days

  • Correction requests: Within 30 days

  • Complaints: Acknowledgment within 5 days, resolution within 30 days

13. COMPLAINTS PROCESS

If you have concerns about our privacy practices:

  1. Contact us directly using the details above

  2. Provide details of your concern in writing

  3. Allow 30 days for investigation and response

  4. Escalate to OAIC if unsatisfied:

14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect:

  • Changes in privacy legislation

  • Updates to our business practices

  • New services or technologies

Notification methods:

  • Website announcement for 30 days

  • Email notification to registered clients

  • Direct notification for material changes affecting your data

15. CHILDREN'S PRIVACY

Our services are primarily directed to adults. We do not knowingly collect personal information from children under 13 without parental consent. If you are under 18, please ensure you have parental permission before providing personal information.

16. BUSINESS TRANSFERS

In the event of a business sale, merger, or acquisition, personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

17. DEFINITIONS

  • Personal Information: Information or opinion about an identified individual or someone who is reasonably identifiable

  • Sensitive Information: Health, racial, political, religious, sexual preference or criminal record information

  • Australian Privacy Principles (APPs): 13 principles governing privacy practices under Australian law

18. COMPLIANCE STATEMENT

This Privacy Policy complies with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • Notifiable Data Breaches scheme

  • Spam Act 2003 (for electronic communications)

  • Australian Consumer Law

19. INDUSTRY-SPECIFIC CONSIDERATIONS

As a joinery and construction company, we also comply with:

  • Building and Construction Industry Security of Payment Act

  • Work Health and Safety laws in relevant states/territories

  • Australian Building Codes Board requirements

  • Fair Trading legislation in states where we operate

 

Document Version: 1.0
Effective Date: 30 August 2025 Next Review Date: 30 August 2026

 

This Privacy Policy is tailored for joinery and construction services in Australia. For specific legal advice regarding your privacy obligations, please consult with a qualified legal professional.

Contact Information for Privacy Concerns:
Email: nationaljoinerygroup@outlook.com
Phone: +61 403 607 830
Address: NSW 2747

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